FREQUENTLY ASKED QUESTIONS (FAQs)

You have a question? We have an answer that can help you!

What are the weight restrictions for bags?

  • Bags should not exceed 50 lbs.

Will my pickup be delayed due to weather?

  • Not typically. However, during times of inclement weather, you can view schedule updates for your area in our Alerts section on our homepage.

Is Styrofoam recyclable?

  • No.

What if I need an extra pick-up, or I have a large amount of garbage for pick-up?

  • Please call our office. Extra garbage collected may result in additional charges.

How do I get rid of a large item?

  • Call office to find out options and pricing.

What can I do if I have excessive recycling?

  • You can drop it off at our location at 950 Nelson Parkway in Viroqua, WI.

What items can NOT go in a dumpster or tote?

  • Yard Waste
  • Brick/Concrete
  • Fireplace or Wood Stove Ash
  • Electronics
  • Oil
  • Liquid Waste
  • Appliances
  • Paint
  • Tires
  • Lead Acid Batteries
  • Rechargeable Batteries
  • Fluorescent Bulbs
  • Hazardous Waste

How do I get rid of fireplace and wood stove ash?

  • Use as traction aid on sidewalks, etc.
  • Hold them until spring
  • Spread them on garden, or in yard

What if my pickup day falls on or after a holiday?

  • Your pickup will be on the next business day.

Which holidays do Southwest Sanitation observe?

  • New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas

What counties do we service?

  • Crawford, Grant, Juneau, LaCrosse, Monroe, Richland, Sauk, Vernon

Can I place my account on hold for the winter/summer?

  • If you would like to temporarily suspend your services or place a “seasonal hold” on your account, please call our office.

CURBSIDE PICK-UP

Where can I find the pick-up schedule for my location?

  • Find municipal schedules here
  • Calendars are not available online for subscription customers. These are custom schedules.  Call or email us if you are a current subscription customer and need a new calendar.

What if my scheduled pickup falls on a holiday?

  • Your pickup will be on the next business day.

How do I get rid of a large item?

Call office to find out options and pricing


DUMPSTERS

How can I request a dumpster for my trash:

  • Please call our office.

How much are dumpsters to rent?

  • The price varies on size of container and frequency of service, so please call our office.

How do I get rid of a large item?

  • Call office to find out options and pricing

How long can I keep a temporary dumpster or roll-off?

  • Typically 2 weeks; then you call us when finished.

Why do you have blue and red dumpsters?

  • We purchased Hook ‘n Haul LLC in 2011, and now have some red roll-off dumpsters.

YOUR PICK-UP SCHEDULE

How Do I Get A Print Schedule of My Pick-Up Trash and/or Recycling Day?

  • Call our office OR find municipal schedules here
  • Calendars are not available online for subscription customers. These are custom schedules.  Call or email us if you are a current subscription customer and need a new calendar.